Background
Clubs WA is proud of our reputation as a leader in
the field of online training for Responsible Service of Alcohol across Australia and also the
Course in Liquor Licensing here in WA. However, as is often the case when an
industry group paves the way in developing a high professional level of
training, there is always some fly-by- night organisations that swoop in to
take advantage of unaware operators.
Clubs WA launched the online course in
Responsible Service of Alcohol in 2009, a course developed by our organisation
in consultation with our clubs and the hospitality industry. Through our
training arm www.workbehindabar.com.au, we have trained over 20,000 through our
online courses across WA, SA, NT, QLD, the ACT and TAS. Clubs WA
credits this success to our personalised approach to training – we are there to
support all students from the day they start the course - and throughout their
hospitality career.
Pricing
Although our training service is a profitable
business for Clubs WA, it remains a major Member Service to our clubs and as
such is heavily subsidised for all our member clubs. Clubs WA will continue to
ensure that pricing of our courses remains viable to your club. In fact, over
time, we have reduced the cost of obtaining an RSA Certificate from $100 down
to $45 for our members.
Lobbying
Clubs WA has also successfully lobbied the
government, on behalf of the club industry, to ensure that hospitality workers
in clubs only need to complete their RSA to receive their Restricted Approved
Manager ID card – a saving of $200 per Approved Manager!
This was a major win for the Club Movement and one
that would not have been possible without the efforts of Clubs WA. There was
not a moment’s hesitation in securing these significant savings for our clubs,
despite the huge loss in revenue as a result.
Service
From time to time, your club may be approached by
outside training operators, offering you a deal “too good to be true”. We
encourage you to consider the following points when considering these deals:
1. Is the deal from a not for profit industry body
or a commercial enterprise?
2. If the company offers you a monetary deal, will
it be an instant benefit or one that will take
place at a future time? How can you be confident
you will get what is promised?
3. Who can you contact when you have a problem with the training your staff has
conducted?
4. Will they call you back if you leave a message
or email?
5. Does this company have dedicated industry
personnel to help you with your training needs?
6. Will this company be there in 5 years when you
need to access records of your past training?
7. Will the company be able to make significant
changes when required (for example, providing
assistance when the abridged RSA course was no
longer valid)?
8. Will this company provide you with regular
liquor compliance updates?
9. Will this company fight on your behalf to ensure
your community club rights are protected?
Bob Can Fix It
We believe that the only organisation both willing
and able to provide you with this level of service is our very own. We provide
training to our clubs not only because it is an important member service – we
also care about your training for the betterment of our industry. You are our
shareholder, and that is why you will always have our support.
The Clubs WA Training team has considerable club
industry experience and is committed to providing the best training outcome for
you, your staff and volunteers. Every situation or workplace issue that you
encounter – we have seen it or know of it and more importantly, know how best
to deal with it.
Contact
Bob on 1300 640 616 or
email training@clubswa.com.au for all your queries!
This article is an extract from the May 2012 Clubs WA Service Bulletin. Please visit our website for more information: http://www.clubswa.com.au/.
